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GM Ranks Highest in Customer Satisfaction with Dealer Service in China
J.D. Power Asia Pacific today released its 2010 China Customer Service Index Study.SM Chevrolet—a brand of Shanghai General Motors—ranks highest among all the 42 vehicle brands examined in the study.
The J.D. Power study measures customer satisfaction in maintenance or repair work at the authorized dealership between 12 and 24 months of vehicle ownership. The survey addresses five key factors: service quality, vehicle pickup, service initiation, service advisor and service facility. Chevrolet from Shanghai GM achieves a satisfaction score of 875 on a 1,000-point scale.
“We are very pleased with the satisfaction of customers in one of our industry’s fastest-growing brands,” said Kevin Wale, President and Managing Director of the GM China Group. “Ensuring an enjoyable shopping and ownership experience is a priority for GM and all of our dealerships across China.”
Shanghai GM offers a growing lineup of Chevrolet products, from the entry-level New Sail family to the Epica intermediate sedan and Captiva SUV. On July 28, Shanghai GM sold its 1 millionth Chevrolet vehicle since introducing the brand in 2005.
Courtesy: General Motors
The J.D. Power study measures customer satisfaction in maintenance or repair work at the authorized dealership between 12 and 24 months of vehicle ownership. The survey addresses five key factors: service quality, vehicle pickup, service initiation, service advisor and service facility. Chevrolet from Shanghai GM achieves a satisfaction score of 875 on a 1,000-point scale.
“We are very pleased with the satisfaction of customers in one of our industry’s fastest-growing brands,” said Kevin Wale, President and Managing Director of the GM China Group. “Ensuring an enjoyable shopping and ownership experience is a priority for GM and all of our dealerships across China.”
Shanghai GM offers a growing lineup of Chevrolet products, from the entry-level New Sail family to the Epica intermediate sedan and Captiva SUV. On July 28, Shanghai GM sold its 1 millionth Chevrolet vehicle since introducing the brand in 2005.
Courtesy: General Motors
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