http://news.infibeam.com/blog/news/2009/05/26/michelin_ranks_highest_in_jd_powers_customer_satisfaction_study.html The overall index score is calculated based on customer evaluations and is scored on a 1,000-point scale. en Naresh Koshti Tue, 26 May 2009 05:58:09 GMT Pebble (http://pebble.sourceforge.net) http://backend.userland.com/rss