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Title and summary Date/time
1
Maruti Suzuki ranks highest in JD Power’s dealer service satisfaction in India
The study finds that the proportion of customers who defected to non-authorized service centers for their vehicle service requirements has decreased to 7 percent in 2009 from 11 percent in 2008. 		27 Oct, 2009
2
JD Power Asia Pacific 2009 India Escaped Shopper Study released
J.D. Power Asia Pacific Reports: As Internet Shopping Increases, More New-Vehicle Shoppers in India Make Selection and Rejection Decisions Prior to Visiting Dealerships. 		29 Sep, 2009
3
September sales projected to drop to 9.2M SAAR: JD Power
J.D. Power and Associates is maintaining its forecast for 2009 at 10.3 million units for total sales, with retail sales projected to come in at 8.6 million units. The 2010 forecast remains at 11.5 million units for total sales and 9.5 million units for ... 		25 Sep, 2009
4
Overall satisfaction with new-vehicle sales & delivery in China: JD Power
Overall satisfaction with the sales experience has declined slightly from 826 on a 1,000-point scale in 2008 to 822 in 2009. An influx of new-vehicle makes and models in the China automotive market has heightened competition among dealerships as well as ... 		28 Aug, 2009
5
Maruti Suzuki Ranks Highest in 2009 India Sales Satisfaction Index Study
Maruti Suzuki ranks highest in overall new-vehicle sales satisfaction in India with a score of 800. Following Maruti Suzuki closely in the rankings are Honda and Toyota, in a tie, with scores of 799 each. Hyundai posts the greatest improvement among ... 		27 Aug, 2009
6
August new-vehicle retail sales to cross the 1-million-unit mark
Based on the first 13 selling days of the month, new-vehicle retail sales for the month of August are expected to come in at slightly more than 1 million units, up nearly 2 percent from one year ago. This marks the first increase in retail sales volume ... 		21 Aug, 2009
7
Mercedes-Benz most satisfied customers in the premium segment: JD Power
This year’s survey polled 16,283 drivers in Germany online with regard to aspects such as service consultant friendliness, service facility conditions, and the thoroughness of work performed. Across all assessment categories for service ... 		3 Aug, 2009
8
Mitsubishi ranks highest in JD Power’s Philippines sales satisfaction study
Mitsubishi ranks highest with a score of 841 on a 1,000-point scale, performing particularly well in the delivery process factor. Honda and Mazda, respectively, follow in the rankings, with both brands improving from 2008. Other brands performing above ... 		27 Jul, 2009
9
July new-vehicle retail sales indicate slowing in market deterioration
Based on the first 15 selling days of the month, new-vehicle retail sales for the month of July are expected to come in at 780,500 units, which represent a seasonally adjusted annualized rate (SAAR) of 8.2 million units. While July’s selling rate is ... 		25 Jul, 2009
10
Hyundai Genesis Ranks Highest in Inaugural Vehicle Launch Index
The Vehicle Launch Index is an independent measure designed to help automakers plan and execute successful vehicle launches in order to maximize revenue and profits, minimize incentive spending and maintain high residual values during a model’s ... 		23 Jul, 2009
11
Appeal of Newly Launched Models Improves Dramatically in 2009: JD Power
In 2009, the APEAL score for all-new and redesigned models averages 790 on a 1,000-point scale—11 points higher than in 2008 and 15 points higher than the 2009 score for carryover models. In addition, seven all-new and redesigned models rank highest ... 		17 Jul, 2009
12
Toyota ranks highest in JD Power’s customer service study in Thailand
The study, redesigned in 2009, measures new-vehicle owner satisfaction with the after-sales service process by examining dealership performance in five factors. In order of importance, they are: service quality; service advisor; vehicle pickup; service ... 		13 Jul, 2009
13
Lexus ranks highest in JD Power’s Taiwan sales satisfaction study
Among the 11 brands included in the study, Lexus ranks highest with an overall SSI score of 918 and performs particularly well in all seven factors. Mercedes-Benz follows Lexus with a score of 897, while Toyota (892) and BMW (881) rank third and fourth, ... 		2 Jul, 2009
14
Honda, Mitsubishi Rank Highest in Philippines Customer Satisfaction Study
The study, now in its ninth year and redesigned for 2009, measures customer satisfaction with authorized dealer after-sales service in the Philippines by examining five key factors: service quality; vehicle pickup; service initiation; service advisor; and ... 		29 Jun, 2009
15
New-vehicle retail sales improve 'notably' in June, total sales remain stable
New-vehicle retail sales for the month of June are expected to come in at 789,400 units, which represent a seasonally adjusted annualized rate (SAAR) of 9.2 million units. This is down by 9 percent from one year ago, but up by 14 percent compared with May ... 		27 Jun, 2009
16
JD Power releases 2009 vehicle initial quality study report
Overall, the industry average for initial quality is 108 problems per 100 vehicles (PP100) in 2009, down from 118 PP100 in 2008. Initial quality for domestic brands has improved to an average of 112 PP100 in 2009 from 124 PP100 in 2008. Lower PP100 ... 		25 Jun, 2009
17
Toyota & Mercedes-Benz Each Rank Highest in Two Award Segments
Mercedes-Benz and Toyota each receive two segment awards. Mercedes-Benz models earning awards are the E-Class (executive/luxury car) and CLK-Class (sports car), while Toyota receives awards for the Aygo (city car) and Corolla (lower medium car). 		24 Jun, 2009
18
2009 China New Vehicle Intender Study – JD Power
The inaugural study examines automotive brand awareness, consumer perceptions and purchase considerations as well as media habits among consumers in China who intend to purchase a new vehicle within the next 12 months. 		24 Jun, 2009
19
Toyota Prius ranks highest in JD Power's satisfying customers in France
For a third consecutive year, the Toyota Prius ranks highest in satisfying new-car owners in France, according to the J.D. Power and Associates/L’A... 		13 Jun, 2009
20
Lexus RX & Toyota Prius top in JD Power's What Car? 2009 UK Vehicle Study
The Lexus RX earns a score of 853 on a 1,000-point scale, with owners reporting particularly high satisfaction with the model’s quality/reliability and appeal as well as servicing at the dealership. Second-highest-ranke... 		9 Jun, 2009

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