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Title and summary Date/time
1
Maruti Suzuki Ranks Highest JD Power’s New-Vehicle Sales Experience in India
Owners of vehicle models launched in 2010 are notably less satisfied with the new-vehicle sales experience than are owners of carryover models, according to the J.D. Power Asia Pacific 2010 India Sales Satisfaction Index (SSI) StudySM released today. 		1 Sep, 2010
2
JD Power Asia Pacific 2010 India Auto Insurance Customer Satisfaction Released
The study, now in its second year, examines auto insurance policyholder experiences with their primary insurers. Customer satisfaction is measured across six factors: interaction; claims; product/policy offerings; renewal/purchase process; billing and ... 		7 Aug, 2010
3
GM Ranks Highest in Customer Satisfaction with Dealer Service in China
The J.D. Power study measures customer satisfaction in maintenance or repair work at the authorized dealership between 12 and 24 months of vehicle ownership. The survey addresses five key factors: service quality, vehicle pickup, service initiation, ... 		3 Aug, 2010
4
JD Powers’s New-Vehicle Retail Sales Rebound Sharply from Weak June Sales
July new-vehicle retail sales are expected to come in at 928,000 units, which represents a seasonally adjusted annualized rate (SAAR) of 9.4 million units. July's selling rate is expected to increase considerably from June's selling rate of 8.4 million ... 		26 Jul, 2010
5
JD Power and Associates 2010 Automotive APEAL Study released
In 2010, the APEAL score for U.S. domestic brands averages 787 on a 1,000-point scale-13 points higher than the score for import brands (automakers headquartered in Europe or Asia Pacific). By comparison, in 2009, import brands outpaced domestic brands by ... 		24 Jul, 2010
6
MRF Ranks Highest in Customer Satisfaction with Original Equipment Tires in India
MRF ranks highest among original equipment tire brands with an overall score of 810 and performs particularly well in all four factors that drive satisfaction. Following MRF in the rankings is Apollo Tyres, which achieves a score of 804 and improves by ... 		6 Apr, 2010
7
Porsche ranked number 1 in JD Power's vehicle dependability study
This conclusion was drawn from the results of the most recent public opinion survey, the "Vehicle Dependability Study", conducted by the US market research company J.D. Power and announced yesterday. The study ranked Porsche number one. More ... 		25 Mar, 2010
8
December new-vehicle retail sales to hit 9.1M SAAR
December new-vehicle retail sales are expected to come in at 839,600 units, which represent a seasonally adjusted annualized rate (SAAR) of 9.1 million units. Although fleet sales have been rebounding from historic lows earlier this year, December’s ... 		24 Dec, 2009
9
2009 Motorcycle Competitive Information Study released
The study finds that overall motorcycle ownership satisfaction averages 838 on a 1,000-point scale in 2009, up 24 points from 2008. Satisfaction improves across all five factors measured in the study-product; quality; cost of ownership; sales; and ... 		19 Dec, 2009
10
JD Power Asia Pacific 2009 India APEAL study results
In 2009, satisfaction with new-vehicle design and performance in the automotive industry in India averages 807 on a 1,000-point scale, an increase of 20 points from 2008. Four Maruti Suzuki Models Rank Highest in Their Respective Segments, While Models ... 		14 Dec, 2009
11
Ford Ikon shines in 2009 JD Power's New-Vehicle Initial Quality in India
Despite new entrants and growing competition, Ford Ikon has come out as a clear winner in its segment with a score of 90 PP100 in this J.D. Power study. This score is a splendid result with the industry scores averaging at 123 PP 100 in the entry mid-size ... 		26 Nov, 2009
12
Overall New-Vehicle Initial Quality in India Improves Notably
Overall initial quality in India averages 155 PP100 in 2009, compared with 187 PP100 in 2008. Among the 38 vehicle models also included in the 2008 study, 25 show improvement by at least 10 PP100 in 2009. 		25 Nov, 2009
13
Maruti Suzuki ranks highest in JD Power’s dealer service satisfaction in India
The study finds that the proportion of customers who defected to non-authorized service centers for their vehicle service requirements has decreased to 7 percent in 2009 from 11 percent in 2008. 		27 Oct, 2009
14
JD Power Asia Pacific 2009 India Escaped Shopper Study released
J.D. Power Asia Pacific Reports: As Internet Shopping Increases, More New-Vehicle Shoppers in India Make Selection and Rejection Decisions Prior to Visiting Dealerships. 		29 Sep, 2009
15
September sales projected to drop to 9.2M SAAR: JD Power
J.D. Power and Associates is maintaining its forecast for 2009 at 10.3 million units for total sales, with retail sales projected to come in at 8.6 million units. The 2010 forecast remains at 11.5 million units for total sales and 9.5 million units for ... 		25 Sep, 2009
16
Overall satisfaction with new-vehicle sales & delivery in China: JD Power
Overall satisfaction with the sales experience has declined slightly from 826 on a 1,000-point scale in 2008 to 822 in 2009. An influx of new-vehicle makes and models in the China automotive market has heightened competition among dealerships as well as ... 		28 Aug, 2009
17
Maruti Suzuki Ranks Highest in 2009 India Sales Satisfaction Index Study
Maruti Suzuki ranks highest in overall new-vehicle sales satisfaction in India with a score of 800. Following Maruti Suzuki closely in the rankings are Honda and Toyota, in a tie, with scores of 799 each. Hyundai posts the greatest improvement among ... 		27 Aug, 2009
18
August new-vehicle retail sales to cross the 1-million-unit mark
Based on the first 13 selling days of the month, new-vehicle retail sales for the month of August are expected to come in at slightly more than 1 million units, up nearly 2 percent from one year ago. This marks the first increase in retail sales volume ... 		21 Aug, 2009
19
Mercedes-Benz most satisfied customers in the premium segment: JD Power
This year’s survey polled 16,283 drivers in Germany online with regard to aspects such as service consultant friendliness, service facility conditions, and the thoroughness of work performed. Across all assessment categories for service ... 		3 Aug, 2009
20
Mitsubishi ranks highest in JD Power’s Philippines sales satisfaction study
Mitsubishi ranks highest with a score of 841 on a 1,000-point scale, performing particularly well in the delivery process factor. Honda and Mazda, respectively, follow in the rankings, with both brands improving from 2008. Other brands performing above ... 		27 Jul, 2009

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